HSB Capital Invest

Claims Processing for HSBCapital Invest

In accordance with current regulations, HSBCapital Invest, in its capacities as:

  • Investment Services Provider (PSI), approved as an Investment Firm by the Prudential Control and Resolution Authority (ACPR) under number B67783670
  • Crowdfunding Services Provider approved by the Financial Markets Authority (AMF) since [Insert Approval Date] under number B67783670

has established and maintains a procedure for the reasonable and rapid processing of complaints received from users.

How to Submit a Complaint to HSBCapital Invest? You can download and complete the complaint submission form available [Insert link here] and send it:

  • By mail to the following address: Paris, France
  • By email to the following address: info@hsbcapital.fr

This process is free of charge, excluding postal and/or internet connection costs.

Time Limit HSBCapital Invest commits to acknowledging receipt of the complaint within ten (10) working days from the date of receipt of the written complaint.

A response to the complaint will be provided within a maximum period of two (2) months from the date of receipt of the written complaint unless duly justified special circumstances arise. Should HSBCapital Invest be unable to respond within this timeframe, we will contact you to explain the delay and specify when you can expect a response.

For Complaints Regarding the Payment Provider In the event of poor execution of a payment transaction by our payment service provider, complaints (including disputes, rights of opposition, access, and rectification) can be exercised by requesting directly from the provider through the following:

Appeal If you are dissatisfied with the response provided by HSBCapital Invest, or if no response is received, you have the option of appealing to the Mediator of the Financial Markets Authority:

  • Online: Fill out a form on the AMF website at www.amf-france.org,
  • By telephone: (+33) 01.53.45.60.00,
  • By mail: Financial Markets Authority – Mediation, 17, place de la Bourse, 75082 Paris Cedex 02.

Mediation is available only to individual users.

The charter relating to the mediation process carried out by the AMF is available [Insert link to the AMF mediation charter].

This procedure ensures that all complaints are handled fairly and promptly, reflecting HSBCapital Invest’s commitment to excellent client service.